Troubleshooting FAQ
Have some general questions? Please see the General FAQ
Common Plugin Problems
1.1 Question: When I follow the instructions to allow your plugin authorize/access to my Facebook/Twitter/Tumblr/LinkedIn/ScoopIt/etc.. account, it redirects me to the “Blank” page, “You do not have sufficient permissions to access this page” message, “Google Analytics for WordPress Configuration” page, “woocommerce page setup”, or some other plugin” page.
Please temporary deactivate “Google Analytics” and/or all other plugins (“Blog Promoter”, “Tweet Old Post”, “Simple Facebook Connect”, “Evergreen Post Tweeter”, “Simple Twitter Connect” etc.. ) related to “Social Networking”, do all authorizations and then activate them back. Even some versions of Woocommerce could cause this.
1.2. Question: I am getting duplicates! What should I do to prevent it?.
Answer: First of all check if your networks (especially Facebook) are not auto-posting to each other. For example you can link your Facebook to your Twitter account, so all Facebook posts automatically go to Twitter. if you do not remove this, you will get one post on Twitter from SNAP and another one from Facebook.
If this is not your case, please check this link: How to deal with duplicates. WP-Cron: Scheduling Tasks in WordPress
1.3. Question: I changed the default message format to “%TITLE% – was published on %SITENAME% – %URL%”. It still publishes my posts as “New post (%TITLE) has been published on %SITENAME” Can you please tell why is that?
Different question – same answer: How could I reset the “Already Posted” status? . I cloned the post, but I am getting “-=Duplicate=- Post ID: XXXXX Already posted.”
Answer:
Format settings are saved individually with each post. Any changes you make in the general settings page will affect only future postings. if you have drafts and/or scheduled posts they will be posted with old settings unless you change them manually for each post.
If you changed the format for already published post, please don’t forget to save the post before clicking “Repost” button.
UPD: Version 3 has a special button that you can use to reset all existing settings to the current default values.
1.4 Question: I am getting this error: “Could not get image, will post without it – Error” or “Server can’t access it’s own images. Most probably it’s a DNS problem.” or “(Tumblr) 400 – Bad Request – [0] => Error uploading photo”
Answer:
This error means that at the time of autoposting your image wasn’t set or wasn’t available. Please check that first.
Image must be set at the time you hit the “Publish” button. Some third party plugins that make posts sometimes publish post without featured image and then add it later. If this is your case, you can try to delay the autoposting for several minutes.
If image is set, you can have some kind of protection on your images, (like “hotlinking” protection or unusual “User-Agent” header protection), you can have wrong URLs defined (like relative URLs like /img/mypicture0005.jpg instead of full URLS like http://www.nextscripts.com/img/mypicture0005.jpg), also it could be your server’s DNS misconfiguration, which means your server can’t resolve itself and get the image. Please contact your hosting provider or server admin for additional info.
Update (Summer 2014): Tumblr recently changed the headers for it’s image retrieval bot. New tumblr requests are coming with empty “User-Agent” header. A lot of servers deny empty “User-Agent” requests causing “400 – Bad Request – [0] => Error uploading photo” problem. Please contact your hosting provider to allow such requests. Update 2 (Sept 2014). Twitter is now making empty “User-Agent” requests too.
1.5 Question: Posts made by the plugin don´t show the image from the post. They show no image, website logo or some random picture.
Answer:
Please see the full article How the plugin gets images
Short version:
If “Alternative Featured Image location” is set in the settings, plugin will take image from there.
Plugin takes featured image from the post. if there is no featured image it will take the first image from the post body. if your post body has no images it will take the specified default image. if default image is not specified it will take first image from the page.
Please set featured image to clearly define what image you would like to show or specify Plugin Settings->Other Settings->”Open Graph” Tags->Default Image URL for og:image tag for the default image.
Image must be set at the time you hit the “Publish” button. Some third party plugins that make posts sometimes publish post without featured image and then add it later. If this is your case, you can try to delay the autoposting for several minutes.
Important! Some networks (like Google+ and Stumbleupon) ignore all your image settings and take the image specified in the og:image tag, so please make sure this tag is set as well.
Update: Facebook is showing the wrong image?
Facebook has an option “Let Facebook fill the link info”. If this option is selected, Facebook will decide what image to take by itself and ignore all plugin settings. Facebook takes it’s info from og: metatags, so make sure that those metatags are configured on your site. Please see Facebook FAQ #4.19 here for more info
1.6. Question: It seems like your plugin is making my NextGen galleries disappear. Is there a known conflict between SNAP and Nextgen Gallery? I got error “Fatal error: Class ‘nggMeta’ not found”.
Answer:There is a known bug in NextGen galleries that was reported back to them over a year ago, but still hasn’t been fixed. Any plugin calling standard wordpress function apply_filters(‘the_content’ will break NextGen galleries.
We have posted the solution here: http://wordpress.org/support/topic/plugin-nextgen-gallery-fatal-error-insert-picture-in-event?replies=4
1.7 Question: I am getting this instead of posts: “[Skipped]- User ID XXX can’t autopost – Post ID:(XXXXX)”
Answer:
Please see here for explanation and resolution of this: New Security Rules starting with version 2.7.13
1.8 Question: I am getting this error “Not Enough Memory allowed for PHP. You have 32 MB. You need at least 64MB”
Answer:
Starting from version 3.0 64MB of allowed PHP memory is mandatory for the plugin. WordPress takes 25-30 MB of memory just by itself. Plugin now supports 21 networks and it takes 5-7 MB
Using it on 32MB websites will just put your site out of memory and kill it’s performance.
If you need some technical details:
Plugin uses this function to detect the memory: $memory_limit = ini_get(‘memory_limit’);
If your server allows runtime php.ini variable changes you can try to put this to the wp-config.php file:
define( ‘WP_MEMORY_LIMIT’, ’64M’ );
Otherwise you need to change it directly in the php.ini file. Please contact your hosting provider or server admin if you don’t know how to do this.
1.9 Question: I am getting this error “error:0D0890A1:asn1 encoding routines:ASN1_verify:unknown message digest algorithm”
Answer:
The remote connection software you are using on your server might be compiled with a very old version of OpenSSL that does not take certificates signed with sha256-With-RSA-Encryption into account. It requires at least OpenSSL 0.9.8o for a total management of SHA256.
Please contact your server admin or hosting provider about this issue.
Google+ Auto Poster – Connection Problems
2.1. Question: I’ve setup my Google+ page etc, but when I hit the test button I get this message “Incorrect Username/Password”, “You are not authorized to publish to this page”, “Cannot use string offset as an array” or it just stuck on “Sending update to Google+”. I am 100% sure I have correct Username and Password and I can post to that page. This is applicable to Blogger and Youtube as well
Another issue, same answer.
Why am I getting emails from Google about some suspicions logins to my account!?!
Answer:Your Google+ account is locked for the new applications to connect.
Here is what you need to do:
[Important Note] You need to do this from the same account you use in the plugin/api. If you are currently logged in more then one Google account, logout from all of them, login with the correct one, and then do the following:
1. Setup your Google+ account in the plugin or API.
1. Temporary Unlock your Google account for new applications to connect:
– Logout from ALL Google sessions
– Go to https://accounts.google.com from your browser and login to your Google+ account that you will be using with SNAP.
– Visit https://accounts.google.com/UnlockCaptcha page
– You will get a message “Allow a new application to access your account”. You will see:
– Click “Continue” – you will see “Account access enabled” message.
2. Go to your WP Admin Panel->Settings->Social Networks AutoPoster->Google+ Settings.
3. Click “Submit Test Post to Google+” button.
Update: One more thing. This is applicable ONLY to the Blogger in the “Free” Plugin version.
Log in and go to https://www.google.com/settings/security
Under Account permissions enable Access for less secure apps
Again. Only free blogger API in the free plugin is “less secure”. You don’t need this for Goolge+, Youtube or Blogger “Pro”.
2.2 Problem with Google+ Script is not publishing the related thumbnail with each post it sends to Google+. Google+ doesn’t get the correct title and description. Where can I define them?
Google+ uses the “Open Graph” tags to get the thumbnail image, title and description of your post: http://ogp.me/
You need to setup a special meta tags, defining what image, title and description should be used,
for example: <meta property=”og:image” content=”http://url.of.your.image.jpg” />SNAP for WordPress plugin has built-in support for OG: meta tags: Plugin Settings->Other settings->”Open Graph” Tags-> Add Open Graph Tags It’s very basic, but it should work. There are several plugins specifically for OG: tags and almost all top WordPress SEO plugins have ability to add them.
Common Twitter Problems
3.1. Question: Twitter Error: {“error”:”Read-only application cannot POST”,”request”:”/1/statuses/update.json”} OR {“errors”:[{“message”:”Application cannot perform write actions.}]}
Answer: You just need to follow the instructions step by step. Please don’t skip anything.
Please see #4 and #5 for Twitter:
4. Click “Settings” tab. Scroll to the “Application type”, change Access level from “Read Only” to “Read and Write“. Click “Update this Twitter application settings”.
5. Come back to “Details” tab. Scroll to the “Your access token” and click “Create my access token” button. Refresh page and notice “Access token” and “Access token secret”. Make sure you have “Read and Write” access level.
3.2 Question: When I publish a new post to Twitter I am getting this error: “code”:188,”message”:”Status contains malware”
Answer: Basically this means that Twitter does not like links in your posts. In most cases Twitter just does not allow posts with links to your website/domain/server/IP/etc.. In some cases Twitter rejects the content of your posts.
For example links to any site hosted with 000webhost.com free hosting provider are permanently banned on Facebook and Twitter. Too many people tried to setup the sites there for the purpose of spam.
Please contact Twitter directly if you have questions or concerns about that issue.
3.3 Question: When I publish a new post to Twitter sometimes it’s ok, but sometimes I am getting this error: “code”:226,”message”:”This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later”
Answer: This message is coming from the new Twitter’s spam protection mechanism. It’s analyzed your message and marked it as spam. As you can expect they don’t share any information about how this thing works. Try to change the format of your messages and use/don’t use/change URL shortener. There are also some reports that Twitter rejects posts coming from hosting providers that were used to abuse it.
Please note: Despite the fact that error is saying “might be automated”, it doesn’t mean that Twitter rejects the post because it was made though the API. “Automated” there doesn’t mean “posted/submitted automatically”, it means “written/generated automatically”.
3.4 Question: I am getting {“errors”:[{“message”:”SSL is required”,”code”:92}]}
Please note (this is important): This is NOT about complicated “Server side SSL certificates”. This is about client side SSL.
Common Facebook Problems
4.1 Question: I can’t create an app on developers.facebook.com/apps. When I am trying to enter that page it redirects me back to my account? What should I do?
Please login to Facebook as a personal account to be able to create app. Then setup this app in the plugin. Then you have two options:
1. You can add your personal Facebook account as “Administrator” to your page. Don’t worry, all posts will be made as your “Business” name, not from your personal account. Association of your personal account with that business page won’t be seen by anyone other then you.
2. Logout from Facebook as personal account, login as your Facebook business account, then to to the plugin Facebook settings and authorize the app as business account.
4.3. Facebook Error
[Error] => [ERROR] An unknown error has occurred..
Please check that your image is ok, has absolute path, and please make sure that your server doesn’t have some king of protection against direct downloads of your images (hotlinking protection).You can check your images using Facebook Debugger Tool – https://developers.facebook.com/tools/debugThen just enter the URL of your image to the field, click “Debug” and see the error.
UPD: Sometimes Facebook throws this error when it’s servers overloaded or their image cache is corrupted. The thing to do in that case is to wait couple days till they fix it on their side.
4.4. Facebook (Twitter, LinkedIn, Delicious, Pinterest, etc..) Error
SSL certificate problem, verify that the CA cert is OK. Details:error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed.
Another message of the same problem: “error setting certificate verify locations: CAfile: /etc/bbbb/cccc/certs/ca-bundle.crt”
Another message of the same problem: “Invalid or no certificate authority found”
Another message of the same problem: “SSL read: error: XXXXXXXXXXX”
Another message of the same problem: “Problem with the SSL CA cert”
Another message of the same problem: “[ERROR] SSL connection timeout”
Another message of the same problem: “[ERROR] SSL connect error”
Another message of the same problem: “Unknown SSL protocol error in connection to …”
Another message of the same problem: “Peer certificate cannot be authenticated with known CA certificates”
Another message of the same problem: “SSL certificate problem: unable to get local issuer certificate”
Another message of the same problem: “Protocol https not supported or disabled in libcurl”
Another message of the same problem: “Can’t get Facebook User. Please login to Facebook”
Please contact your hosting provider and ask them to turn on or FIX “client side SSL” for your site.
Please note (this is important): This is NOT about complicated “Server side SSL certificates”. This is about client side SSL.
More info: http://curl.haxx.se/docs/sslcerts.html
Unlike Twitter or Google+ that could be automatically switched to non-SSL connections in such cases, Facebook requires to be accessed by SSL at all times.
Also please see here: How to check if curlSSL is working properly
Update 2:
Recently discovered the shellshock vulnerability in bash required an update that has temporarily broken SSL for many servers running PHP around the web. Fix for bash problem done by your server admin could cause “Problem with the SSL CA cert (path? access rights?)” error.
To resolve the issue, you’ll need to restart Apache (or nginx). If that doesn’t fix the problem, you’ll need to restart your entire server.
Update 1:
Possible solution sent by one of our users:
I think I found the solution for the certificate bundle problem, when trying to authorize Facebook. WordPress installs a version of the ca-bundle.crt file by default, that generates the problem. What I did was downloading another certificate from here: http://certifie.com/ca-bundle/ca-bundle.crt.txt When you copy-and-paste this text into Notepad and save it as a .crt file (instead of a .txt file) and reupload this to /wp-includes/certificates, Facebook will authorize correctly. Hope you find this useful as I ran into this several times with SNAP. And it has nothing to do with SNAP at all
4.5. Question: SNAP is setup correctly and it makes posts to my Facebook, but those posts are not showing up in the newsfeed. Only I can see the posts, none of my friends do.
Answer: Several reasons could be responsible for this. It could be your default privacy settings, your app could be “Sandboxed”, your posts could have low priority, etc..
First of all check if your app is not “sandboxed”:
(OLD Interface) Facebook->Developers->Apps->Your App Basic Settings->Sandbox Mode – should be “Disabled”
(New Interface) Facebook->Developers->Apps->Your App Settings->Click “Status & Review” on the left. Change “Do you want to make this app and all its live features available to the general public?” switch from “No” to “Yes”.
Then check “Permissions”. “Default Activity Privacy” may be set to “Only Me”, must be “Public”
Then check “Advanced”. Some different settings here also could filter out your posts.
If none of that helps you can try to create a new Facebook app with all default settings and use it.
If you are seeing the post and it’s public, but still getting 0 views, most probably you are making an “Attached” post, but expecting the results as from “Shared” post. “Attached” posts are not included in the statistics. Please see the difference between Facebook post types.
4.6. Question: I did create the developer account and got my App ID and the App Secret. I have followed all instructions but when I submit a test post to FaceBook, I get this error message:
ERROR:(#200) This API call requires a valid app_id.
Answer:
This message means your plugin either not authorized or lost the authorization. Please click “Authorize” or “Re-Authorize” link and follow the authorization wizard.
Important: When Facebook Authorization Wizard asks you for the access privileges to your profile/pages, do not uncheck anything or click “Skip”.
Facebook don’t have the ability to request permission to just one page. It’s either all of them or none. If you click “Skip” it means you forbid Facebook from posting to any of your pages, groups or profiles.
Our plugin will post only to the page that you specify on the “Your Facebook URL” field.
4.7 Problem: Facebook Error: “The user hasn’t authorized the application to perform this action”
The most popular cause for “The user hasn’t authorized the application to perform this action” is that your domain is not configured for your app.Please read and carefully follow the installation instructions:
You missed/messed steps 1.4 and 1.5 from Facebook section:
4. Click “Website”, enter your website URL
5. Enter your domain to the App Domain. Domain should be the same domain from URL that you have entered to the “Website” during the step 4.
4.8 Problem: When try to AUTHORIZE my Facebook account I get this error message:
Can’t get User. No user returned. No appsecret_proof parameter was specified
Your Facebook app is misconfigured.
4.9 Problem: Every time I try to AUTHORIZE my Facebook account I get this error message:
API Error Code: 191 | API Error Description: The specified URL is not owned by the application
Another form of the same Error Message: Given URL is not allowed by the Application configuration. One or more of the given URLs is not allowed by the App’s settings
Another form of the same Error Message: Invalid redirect_uri: Given URL is not allowed by the Application configuration.
Another form of the same Error Message: Given URL is not permitted by the application configuration
Another form of the same problem: Completely BLANK page right after you click “Authorize account”
This error means that URL and Domain in your Faecbook App don’t match your actual URL.it is very important that URL and domain in your Facebook App match your WP-Admin URL and domain. You must enter the URL and domain that you see in your WordPress Admin Panel. For example even if your visitors come to your blog at http://blog.nextscripts.com, but you manage your blog from http://www.nextscripts.com/blog/wp-admin/ – you must enter http://www.nextscripts.com/blog to the URL Field and www.nextscripts.com as the domain. Also please note that Facebook distinguish www. and non-www versions, so from Facebooks point of view nextscripts.com and www.nextscripts.com are two different domains.For your convinience, plugin shows your URL and Domain at the Facebook settings section.
Facebook Interface (Please see Facebook Interface instructions Step #3):
4.10 Question: I get this error message when I try to authorize my Facebook (Blogger, Google+, Pinterest, Twitter, etc..) account:
WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => couldn’t connect to host
)
Another possible error: Name lookup timed out
Another possible error: connect() timed out!
Another possible error: Couldn’t resolve host ‘graph.facebook.com’
Another possible error: Operation timed out after …
Another possible error: Connection timed out after …
Another possible error: Connection reset by peer
** Another possible error: Failed to connect to graph.facebook.com. Connection refused
** Another possible error: Failed to connect to 69.171.247.20: Permission denied
*** Another possible error: Failed to connect to 2a03:2880:2110:9f01:face:b00c:0:4: Network is unreachable
Answer:
You need to contact your hosting provider. This error means something on your server prevents your site from connecting to Facebook.com. It could mean that DNS is broken on your server or your server disallows outgoing connections. Either way this is something your hosting provider needs to look at.
** If you are getting Permission denied error, it usually means your hosting provider is blocking access to Facebook or Facebook is blocking access from your hosting provider.
*** If you are getting Failed to connect to 2a03:2880:2110:9f01:face:b00c:0:4: Network is unreachable – 2a03:2880:2110:9f01:face:b00c:0:4 is IPV6 address. IPv6 is a new Internet Protocol standard. This error means that IPv6 is activated, but it is not correctly configured on your server. You need to contact your hosting provider about that.
**** Suggested solution for “Operation timed out after …” from one of our users:
The solution was adding the following filter to my themes’ functions.php file, allowing the user to change the timeout to whatever they need to, in order to accommodate SNAP.
add_filter(‘http_request_timeout’, function(){return 5;});
4.11. Problem: When plugin auto-publishes to Facebook as an “attached link” or “shared link” post type it doesn’t include descriptions to attached post. Description shown as blank or some kind of script code or even some random info from another page.
Solution:
There is a field called “Attachment Text Format” in Facebook settings
Uncheck “Auto” and put %RAWEXCERPT% in the field.
The same solution goes the LinkedIn, VK.com and other networks that support posts with attached links.
Note: This won’t work if “Let Facebook fill the link info” is selected
4.12. Problem: I am trying to post to a Facebook group and I get this message.
Reported Error: (#803) Some of the aliases you requested do not exist:
another possible error: (#200) Posts where the actor is a page cannot also include a target_id
another possible error: (#200) The target user has not authorized this action
another possible error: Reported Error: Unsupported get request.
No errors, but posts go to the page with the same name, not to the group.
Solution:
It’s a known bug in Facebook API that breaks posting to groups using non-numeric names.
There is a simple workaround for it.
Please use the numeric URL of your group in the plugin settings, http://www.facebook.com/groups/{group_id}/
You can find your Group Id in your source of your Facebook Group page by searching for group_id=
You will need to Re-Authorize your account after you update the URL.
4.13. Problem: I am trying to post to a Facebook (LinkedIn, Twitter, Plurk) and I get one of those error messages:
ERROR:Error validating access token
Session has expired at unix time XXXXXXXXXXXXX
Expired access token. Timestamp: XXXXXXXXXXXXX
Invalid or expired token
Posts where the actor is a page cannot also include a target_id
The ‘xxxxx_xxxxxx’ permission must be granted before xxxxxx xxxxxx.
Error validating access token: The session has been invalidated because the user has changed the password.
The token used in the OAuth request is not valid.
401 – Not Authorized
Invalid appsecret_proof provided
[Error] => No Auth Token FoundSolution:
Facebook issues its tokens for 30 days. Each autopost renews the token. This message means that you either haven’t posted to Facebook for 30 days or Facebook has your token invalidated for some internal reasons. When you changed the Facebook password session has become invalidated as well.
The solution is the same, please to to the plugin Facebook settings and click “Re-Authorize this Facebook Account” link.
Other networks also have some expiration rules for tokens. Solution is the same – click “Re-Authorize this XXXXXXX Account” link.
4.14. Problem: I am posting to Facebook Page but all posts appear as my name, not as page name. Is there a way to change that?:
Solution:
This actually has nothing to do with the plugin. This is the setting of your page. Please go to your Facebook Page, click “Edit Page”->”Update Info”, click “Your settings” from the left menu -> Posting Preferences, check checkbox “Always comment and post on your page as [Page Name], even when using Facebook as [Your name].”
UPDATE: (Sept, 2013) It looks like for some users Facebook has removed “Always comment and post on your page as [Page Name], even when using Facebook as [Your name].” checkbox from the settings and left users hanging at some uncertainty. We are currently investigating this issue and trying to find out the way to specify what account should be used for posting.
UPDATE: (Dec, 2013) The person who authorizes the plugin must be an admin of the page at the authorization time. Post will appear as page name in this case. If this doesn’t work, try to re-authorize or create a new Facebook app.
4.15 Question: When I publish a new post to Facebook I am getting this error:
Error:(#368) The action attempted has been deemed abusive or is otherwise disallowed
(Another form of error) [ERROR] You can’t post this because it has a blocked link. The content you’re trying to share includes a link that’s been blocked for being spammy or unsafe
(Another form of error) [ERROR] [ERROR] Your message couldn’t be sent because it includes content that other people on Facebook have reported as abusive.
(Another form of error) [ERROR] The content you’re trying to share includes a suspicious URL. Please remove this link to continue.
(Another form of error) [ERROR] A Link in Your Post Might Be Unsafe.
Answer: Basically this means that Facebook does not like your posts. In most cases Facebook just does not allow posts from your website/domain/server/IP/etc.. In some cases Facebook rejects the content of your posts.
For example the whole 000webhost.com free hosting provider is permanently banned on Facebook. Too many people tried to setup the sites there for the purpose of Facebook spam.
Please contact Facebook directly if you have questions or concerns about that issue. You can also try to check your site in the “Facebook Debug Tool”: https://developers.facebook.com/tools/debug
4.16 Question: When I publish a new post to Facebook I am getting this error:
[ERROR](#1) An error occured while creating the share ( spelling error in the word “occurred” comes from Facebook, so the error should be [ERROR](#1) An error occurred while creating the share)
4.17 Question: When I publish a new post to Facebook I am getting this weird Twitter Error: Error:(#100) The status you are trying to publish is a duplicate of, or too similar to, one that we recently posted to Twitter.
Answer: Your Facebook is already auto-posting to Twitter. When it sees the same tweet made by our plugin it fails with this error. You need to either unlink your Facebook from Twitter or disable Twitter auto-posting from our plugin.
If you decide to unlink your Facebook from Twitter:
Go to http://www.facebook.com/twitter and remove the link to twitter from the affected wall (Click on “Unlink from Twitter”).
4.18 Question: When I publish a new post to Facebook I am getting “[ERROR] (#1500) The url you supplied is invalid.” My URL is valid. Do you have any idea what this problem is about?
Another message of the same problem: [ERROR] An unexpected error has occurred. Please retry your request later.
Another message of the same problem: [ERROR] This link could not be posted.
http://wordpress.org/support/topic/error-1500-the-url-you-supplied-is-invalid
Quick summary: When you submit new link to Facebook, Facebook takes a look at this link and indexes it. When Facebook servers are overloaded they can’t index it during the request time. Facebook throws one of the errors mentioned above. Facebook still indexes the link, so the second try couple minutes later usually goes without any problems.
#1500 Error was very common during summer 2013, then it become better. Recently (Jan-Feb 2014) the same problem resurfaced as “An unexpected error has occurred” or “This link could not be posted” error.
Yes we do have a pretty good idea what this problem is about, but we can’t do anything with this. This problem is on Facebook side and they need to fix it. The problem is that Facebook servers are overloaded and if your site is not fast enough for them to get all necessary info in time, so they just trow it with #1500 error. They need to upgrade their infrastructure and increase the timeout. Until that you can only try to set the correct OG: tags, speed up your site somehow or find a faster hosting.
Update Jan/Feb 2014: – It looks like “Attached” posts are more likely to be affected by this then “Shared”, so try to switch the format.
4.19 Question: What is this new option “Let Facebook fill the link info”? Why Facebook is showing the wrong image if it’s checked?
If this option is selected it’s basically means that plugin just does NOTHING. It just tells the the Facebook – “Here is the URL to share – do whatever you like with it”. There is noting else. Nothing could be broken, nothing for us to fix. Whatever happens on Facebook pages and how it’s shown there is totally up to Facebook. SNAP plugin just not involved at all.
Facebook will decide what image, title and description to take by itself and ignore all plugin settings. Facebook takes this info from og: metatags, so if you like to define what info will be shown make sure that those metatags are configured on your site.
4.20 Question: I am getting [Error] => (#200) The user hasn’t authorized the application to perform this action
Another message of the same problem: Can’t get Page Token. NO TOKEN RETURNED.
Facebook introduced API 2.0 on April 30, 2014 and forced all users to move to it. it brought some changes to the requirements for app and page ownership.
This means that the Facebook app, Facebook profile or page and the user who authorizes the app MUST belong to the same Facebook account. This Facebook account MUST be an admin for the page or group page where you are going to autopost.
Please see the full history of the issue here: http://www.nextscripts.com/known-issues/facebook-issues/
Common Tumblr Problems
5.1. Question: Why am I getting duplicate images on Tumblr posts? The same image is repeated three times in all my Tumblr posts. How to fix this?
Answer: Please check what do you have in the “Post Text Format” field in plugin’s Tumblr settings. Your first image could come from “Image Post”, second image could come from %IMG% tag and your third image could come from %FULLTEXT% tag.
Please see here for more info about formatting tags:
http://www.nextscripts.com/snap-features/message-formatting-tags/
5.2 Question: I am getting “Could not connect to Tumblr. Refresh the page or try again later” error
Please check your “Tumblr URL” field. It should contain your public URL. (i.e. like http://nxtscripts.tumblr.com/, not http://www.tumblr.com/blog/nxtscripts
Common Pinterest Problems
6.1. Question: Pinterest Error: 502 Oops! | Our server is experiencing a mild case of the hiccups. | We’ve reported it to the team. | Try again?.
Please make sure that your image does not contain adult, abusive or any other disallowed on Pinterest.com content.
Please make sure that your image description does not contain adult, abusive or any other disallowed on Pinterest.com content and your description does not appear as spam.
We really can’t know why Pinterest doesn’t like your content, there is not further info available.
6.2. Question: Pinterest Error: This pin contains a link or text that we do not allow. We have blocked this pin for your safety.
For example links to any site hosted with 000webhost.com free hosting provider are permanently banned on Pinterest, Facebook and Twitter. Too many people tried to setup the sites there for the purpose of spam.
Also Pinterest does not allow any kind of URL shorteners, so please make sure you don’t use %SURL% or another kind of shortened URLs in your post.
Please contact Pinterest directly if you have questions or concerns about that issue.
Common LinkedIn Problems
7.1. Question: My shared links appear without the image. All other networks are fine, but not LinkedIn
7.2. Question: I am trying to post to the company page at LinkedIn. However, I can’t get past the final setup step, which is to post a test post from the plugin. A dialog box appears in which I’m supposed to enter two words from the reCAPTCHA image, but the image isn’t show – my browser just shows an X instead of an image.
Common Scoop.It Problems
8.1. Question: I am trying to setup my profile, but I cannot change the first part of the URL which is “http://www.scoop.it/t/”. But my profile is “http://www.scoop.it/u/username”. It’s a “u” instead of “t“. How can i change that ?
Another question – same answer:
I am getting the error: [error] => Cannot find theme from url
Answer: http://www.scoop.it/u/username is your user(profile) URL. Scoop.It does not allow any postings to be made to user URLs, you can only post to “Topics”.
Please check your account, you have topics (like http://www.scoop.it/t/topic-name), so you need to enter topic-name to this field.
Common Reddit Problems
9.1. Question: I click “retrieve your subreddits” link I am not getting any subreddit ids returned.
Reddit allows you to post ONLY to the subreddits made or moderated by you. All posts to other subreddits are considered “SPAM” and will lead to the suspension of your reddit account.
9.2 Question: If I try to make a post am getting:
[Error] => ERROR: Post Rejected. Reddit thinks that you don’t have rights to post here
[Error] => zt565GT232hWss672kxtre94D6Da18wgr
