Solution for disappearing “Pro” features and “Incorrect Activation Key” error.

Solution for disappearing “Pro” features and “Incorrect Activation Key” error.

First off all we need to apologize to all the people who lost “Pro” features or got “Incorrect Activation Key” error during the last 8 hours.

Last night our server got corrupted in a bad way. What happened is when plugin checked for a version upgrade instead of “No/Here is a New Version” response server was returning a corrupted page. Plugin assumed it’s a new version – “Pro” functionality got corrupted. The same happened to the new “Pro” activation requests. Instead of “Pro” features server returned some corrupted page causing “Incorrect Activation Key” errors.

It’s all fixed now. Please re-enter your activation key and “Pro” will be back.

More then that, we made sure that this will never happened again. Please update “NextScripts: SNAP Pro Upgrade Helper” plugin to the latest version 1.3.3 that we just released. It should be available in your WP Admin -> Dashboards -> Updates section or you can get it from

UPDATE: Issues like “Can’t upload images” and “Broken Media Manager” are also related to this.


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  1. October 21, 2014 at 1:26 pmAdem YILDIRIM  Reply

    Hi ,

    Thank you very much !

  2. October 21, 2014 at 1:36 pmHeike  Reply

    sorry - no update available for me (Germany, 21.10.2014)

    • October 21, 2014 at 3:37 pmNextScripts  Reply

      Please click "Check Again" button, or just get it from

  3. October 21, 2014 at 3:10 pmDaniel  Reply

    Hi i can't get my activation Key in it appears a blank page.

    • October 21, 2014 at 3:36 pmNextScripts  Reply

      It was also affected by the server crush. It should be working now.

  4. October 21, 2014 at 3:38 pmPablo  Reply

    Upgraded to 1.3, put back the key. Looks like it's working again.

    Thanks for the quick fix.

  5. October 21, 2014 at 5:54 pmBenny  Reply

    Updating through Wordpress ended with 1.3.0. Activation didn't work, but after downloading the Plugin from "" again it's 1.3.1 now and activaed.


  6. October 21, 2014 at 8:49 pmBryan  Reply

    Fixed me! Thanks!

  7. October 21, 2014 at 9:11 pmKendrick  Reply

    I deactivated/deleted the old plugin, downloaded, installed and activated the new one (1.3.2) but now I'm getting an error that my activation code is incorrect

    I've been trying to get things set up with the free version for FB and Twitter, but FB is having issues. I keep getting "Attention requred. Unfinished setup" and the FB URL that I put in shows as only "" after trying to authorize the account. Being brand new to this, I don't know if it's ME doing something dumb, or if it's part of the problem you described above.

    Thanks for any help, whether here or via the support ticket I submitted earlier.

    • October 21, 2014 at 9:17 pmNextScripts  Reply

      1. Please contact support directly about activation issue.
      2. You can't use profile.php URL. You need to use the regular Facebook URL If you still don't have one, please create it in the Facebook settings.

  8. October 21, 2014 at 10:31 pmLucas  Reply

    Top service

    All working as it should now.


  9. October 22, 2014 at 9:04 amKendrick  Reply

    Thank you for the info. As expected, it was "user error" on the Facebook url (duh!) - it's working fine now.

    As for the activation issue, it's also working now, though I did nothing different. I guess something hadn't propagated (???) or who knows what, but I went through the exact same process and pasted the exact same code as I did before my last message, but this morning it works.

    In short, for now anyway, I'm all good. :0)

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posted on October 21, 2014
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